Probabilistic text analytics framework for information technology service desk tickets
- Ea-Ee Jan
- Kuan-Yu Chen
- et al.
- 2015
- IM 2015
Conference paper
I am passionate about modeling real-world business problems using advanced machine learning methods. I have a strong track record in successfully leading numerous customer engagements to deliver first-of-a-kind AI solutions across many different industries. Most papers detailing these solutions have been published in top AI/data mining conferences. In particular, I am recognized as an expert in industrial anomaly detection and diagnosis, as evidenced by two textbooks I authored on that topic. Here is one recent lecture note on anomaly detection.