Using control theory to improve productivity of service systems
- Yixin Diao
- 2007
- SCC 2007
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27 results at SCC 2007
A novel approach for process mining based on event types
- Changrui Ren
- Lijie Wen
- et al.
- 2007
- SCC 2007
Services research at IBM
- Robert Morris
- 2007
- SCC 2007
Intelligent document gateway - A service system analysis
- Vikas Krishna
- John Bailey
- et al.
- 2007
- SCC 2007
BRAHMA: Planning tool for providing storage management as a service
- Sandeep Uttamchandani
- Kaladhar Voruganti
- et al.
- 2007
- SCC 2007
Accurate and efficient stochastic reliability analysis of composite services using their compact Markov reward model representations
- N. Sato
- K.S. Trivedi
- 2007
- SCC 2007
Efficient internet chat services for Help Desk agents
- Zon-Yin Shae
- Dinesh Garg
- et al.
- 2007
- SCC 2007