Publications

15 results for Melissa Buco

Effort instrumentation and management in service delivery environments
- - Melissa Buco
  - Daniela Rosu
  - et al.
- 2012
- CNSM 2012
Quality of IT service delivery - Analysis and framework for human error prevention
- - Laura Shwartz
  - Daniela Rosu
  - et al.
- 2010
- SOCA 2010
Dispatch tooling for global service delivery
- - David Loewenstern
  - Melissa Buco
  - et al.
- 2010
- CNSM 2010
Social computing and governance in an enterprise service for managing business processes
- - Melissa J. Buco
  - Hani Jamjoom
  - et al.
- 2009
- SERVICES 2009
Crowdsourcing and service delivery
- - Hani Jamjoom
  - Huiming Qu
  - et al.
- 2009
- IBM J. Res. Dev
Decomposition of IT service processes and alternative service identification using ontologies
- - Christian Bartsch
  - Larisa Shwartz
  - et al.
- 2008
- NOMS 2008
IT service provider's multi-customer and multi-tenant environments
- - Larisa Shwartz
  - Naga Ayachitula
  - et al.
- 2007
- CEC/EEE 2007
IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows
- - Naga Ayachitula
  - Melissa Buco
  - et al.
- 2007
- SCC 2007
Integrated change and configuration management
- - Christopher Ward
  - Vijay Aggarwal
  - et al.
- 2007
- IBM Systems Journal
Service provider considerations for IT service management
- - Larisa Shwartz
  - Naga Ayachitula
  - et al.
- 2007
- IM 2007