Forecasting service profitability: Connecting services engagement with service delivery
- Jeanette Blomberg
- Neil Boyette
- et al.
- 2014
- SCC 2014
Conference paper
Publications
11 results for Neil Boyette
Smarter financial management - An answer to the missing link between key performance indicators and budgeting decisions for smarter cities
- Neil Boyette
- Haijing Fang
- 2012
- SRII 2012
Conference paperOn the role of analytics in estimating the cost of delivering complex information technology (IT) outsourcing services projects
- Rama Akkiraju
- Toby Lehman
- et al.
- 2012
- SRII 2012
Conference paperBudget allocation optimization in a complex multi-project environment
- Neil Boyette
- Haijing Fang
- 2012
- SOLI 2012
Conference paperSelf service technologies: Eliminating pain points of traditional call centers
- Jakita O. Thomas
- Yolanda A. Rankin
- et al.
- 2009
- CHIMIT 2009
Conference paperThe pursuit of value co-creation: Engineering service applications to achieve customer satisfaction
- Yolanda A. Rankin
- Neil H. Boyette
- et al.
- 2009
- SOLI 2009
Conference paperTowards an agile service system for a global call center
- Isaac Cheng
- Vikas Krishna
- et al.
- 2007
- BPSC 2007
Conference paperTowards a low-cost high-quality service call architecture
- Isaac Cheng
- Neil Boyette
- et al.
- 2006
- SCC 2006
Conference paperTowards scaleable and adaptive document routing services
- Deepak Ramachandran
- Neil Boyette
- et al.
- 2006
- SCC 2006
Conference paperExploiting XML technologies for intelligent document routing
- Isaac Cheng
- Savitha Srinivasan
- et al.
- 2005
- DocEng 2005
Conference paper