Publications

62 results for Yixin Diao

Improving response accuracy for classification- based conversational IT services
- - Yixin Diao
  - Daniela Rosu
- 2018
- NOMS 2018
Building a cognitive platform for the managed IT services lifecycle
- - K. Kloeckner
  - Constantin Adam
  - et al.
- 2018
- IBM J. Res. Dev
Building Automated Data Driven Systems for IT Service Management
- - Yixin Diao
  - Larisa Shwartz
- 2017
- J Network Syst Manage
Optimizing ATM cash flow network management
- - Yixin Diao
  - Ronnie Sarkar
  - et al.
- 2016
- NOMS 2016
Service analytics for IT service management
- - Yixin Diao
  - Ea-Ee Jan
  - et al.
- 2016
- IBM J. Res. Dev
Modeling service variability in complex service delivery operations
- - Yixin Diao
  - Larisa Shwartz
- 2015
- CNSM 2015
Service-delivery modeling and optimization
- - Yixin Diao
  - Aliza Heching
  - et al.
- 2015
- Interfaces
Modeling the impact of service level agreements during service engagement
- - Yixin Diao
  - Linh Lam
  - et al.
- 2014
- IEEE TNSM
A framework for predicting service delivery efforts using IT infrastructure-to-incident correlation
- - Joel W. Branch
  - Yixin Diao
  - et al.
- 2014
- NOMS 2014
Predicting service delivery cost for non-standard service level agreements
- - Yixin Diao
  - Linh Lam
  - et al.
- 2014
- NOMS 2014