Publications

2 results at CHIMIT 2009

Self service technologies: Eliminating pain points of traditional call centers
- - Jakita O. Thomas
  - Yolanda A. Rankin
  - et al.
- 2009
- CHIMIT 2009
Conference paper
Scripting practices in complex systems management
- - Eser Kandogan
  - Paul P. Maglio
  - et al.
- 2009
- CHIMIT 2009
Conference paper