Optimal resource action planning analytics for services delivery using hiring, contracting & cross-training of various skills
- Dharmashankar Subramanian
- Lianjun An
- 2008
- SCC 2008
Conference paper
Publications
26853 results for Science
On improving change management process for enterprise IT services
- Xiang Luo
- Koushik Kar
- et al.
- 2008
- SCC 2008
Conference paperRule-based XML mediation for data validation and privacy anonymization
- Masayoshi Teraguchi
- Issei Yoshida
- et al.
- 2008
- SCC 2008
Conference paperMining top issues from contact center logs for self help portals
- Dinesh Garg
- Nanda Kambhatla
- et al.
- 2008
- SCC 2008
Conference paperA framework for model-based continuous improvement of global IT service delivery operations
- Abhijit Bose
- Aliza Heching
- et al.
- 2008
- SCC 2008
Conference paperZazen: A mediating SOA between ajax applications and enterprise data
- Avraham Leff
- James T. Rayfield
- 2008
- SCC 2008
Conference paperA method and case study of designing presentation module in an SOA-based solution using configurable Architectural Building Blocks (ABBs)
- Liang-Jie Zhang
- Jia Zhang
- et al.
- 2008
- SCC 2008
Conference paperSimplifying service deployment with virtual appliances
- Changhua Sun
- Le He
- et al.
- 2008
- SCC 2008
Conference paperEnhanced maintenance services with automatic structuring of IT problem ticket data
- Xing Wei
- Anca Sailer
- et al.
- 2008
- SCC 2008
Conference paperTowards services computing curriculum
- Liang-Jie Zhang
- Carl K. Chang
- 2008
- SERVICES 2008
Conference paper