AIM-HI: A framework for request routing in large-scale IT global service delivery
- Asheq Khan
- Hani Jamjoom
- et al.
- 2009
- IBM J. Res. Dev
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Security for the cloud infrastructure: Trusted virtual data center implementation
- Stefan Berger
- Ramón Cáceres
- et al.
- 2009
- IBM J. Res. Dev
Customer-focused service management for contact centers
- Manish Bhide
- Sumit Negi
- et al.
- 2009
- IBM J. Res. Dev
Leveraging social networks for corporate staffing and expert recommendation
- Vijil Chenthamarakshan
- Kuntal Dey
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- 2009
- IBM J. Res. Dev
Indra: An integrated quantitative system for compliance management for IT service delivery
- Anuradha Bhamidipaty
- Nanjangud C. Narendra
- et al.
- 2009
- IBM J. Res. Dev
Carbon management in assembly manufacturing logistics
- K. Sourirajan
- P. Centonze
- et al.
- 2009
- IBM J. Res. Dev
Ambient intelligence for freight railroads
- J.M. Reason
- R. Crepaldi
- 2009
- IBM J. Res. Dev
Dynamic masking of application displays using OCR technologies
- Sara Porat
- Boaz Carmeli
- et al.
- 2009
- IBM J. Res. Dev
Analysis of privacy and security policies
- Elisa Bertino
- Carolyn Brodie
- et al.
- 2009
- IBM J. Res. Dev
Policy framework for security and privacy management
- John Karat
- Clare-Marie Karat
- et al.
- 2009
- IBM J. Res. Dev