A graphical approach to providing infrastructure recommendations for IT
- Ashwin Lall
- Anca Sailer
- et al.
- 2008
- SCC 2008
Conference paper
Publications
32 results at SCC 2008
A framework for model-based continuous improvement of global IT service delivery operations
- Abhijit Bose
- Aliza Heching
- et al.
- 2008
- SCC 2008
Conference paperSCOOP: Automated social recommendation in enterprise process management
- Huiming Qu
- Jimeng Sun
- et al.
- 2008
- SCC 2008
Conference paperText to intelligence: Building and deploying a text mining solution in the services industry for customer satisfaction analysis
- Shantanu Godbole
- Shourya Roy
- 2008
- SCC 2008
Conference paperMining top issues from contact center logs for self help portals
- Dinesh Garg
- Nanda Kambhatla
- et al.
- 2008
- SCC 2008
Conference paperSpiG4WSC: A calculus for secure services composition1
- Xu Dong Hong
- Qi Yong
- et al.
- 2008
- SCC 2008
Conference paperOn improving change management process for enterprise IT services
- Xiang Luo
- Koushik Kar
- et al.
- 2008
- SCC 2008
Conference paperSOAR: SOcially Aware Routing for request matching in enterprise environments
- Asheq Khan
- Hani Jamjoom
- 2008
- SCC 2008
Conference paperDeriving explicit data links in WS-BPEL processes
- Oliver Kopp
- Rania Khalaf
- et al.
- 2008
- SCC 2008
Conference paperUsing an interface proxy to host versioned web services
- David Frank
- Linh Lam
- et al.
- 2008
- SCC 2008
Conference paper