Towards personalized care coordination service: Integrating guideline-based practice with interactive data-driven analyticsPei-Yun HsuehSreeram Ramakrishnan2012SRII 2012
Employee engagement: Conceptual model and computation frameworkMayuri DuggiralaSameep Mehtaet al.2012SRII 2012
Improving application management services through optimal clustering of service requestsYing LiKaan Katircioglu2012SRII 2012
On the role of analytics in estimating the cost of delivering complex information technology (IT) outsourcing services projectsRama AkkirajuToby Lehmanet al.2012SRII 2012
Improving service quality through the use of standard workbenchesRichard GoodwinPietro Mazzoleniet al.2012SRII 2012
Predictive monitoring of heterogeneous service-oriented business networks: The transport and logistics caseAndreas MetzgerRod Franklinet al.2012SRII 2012
Method for modeling and validation of cross enterprise services compositionFeng ChenChangrui Renet al.2012SRII 2012