ReputationNet: A reputation engine to enhance ServiceMap by recommending trusted servicesJinhui YaoWei Tanet al.2012SCC 2012
Accelerating the deployment of security service infrastructure with collective intelligence and analyticsMaja VukovicChris Giblinet al.2012SCC 2012
How to assess and customize service value for IT cloud services clientsKathir RamaswamiAnca Sailer2012SCC 2012
Open challenges for consulting service lifecycle management: What service research should learn from software lifecycle managementPietro MazzoleniRichard Goodwinet al.2012SCC 2012
Collective intelligence applications in IT services businessMaja VukovicOsamuyimen Stewart2012SCC 2012