Predicting service delivery cost for non-standard service level agreementsYixin DiaoLinh Lamet al.2014NOMS 2014
Hybridsourcing: A novel work allocation mechanism to provide controlled autonomy to workersParshuram S. HotkarShivali Agarwalet al.2014NOMS 2014
Business-driven optimization of component placement for complex services in federated CloudsGenady Ya. GrabarnikLarisa Shwartzet al.2014NOMS 2014
Impact of HW and OS type and currency on server availability derived from problem ticket analysisJasmina BogojeskaIoana Giurgiuet al.2014NOMS 2014
Understanding the role of sentiment analysis in contract risk classificationSinem GüvenMathias Steineret al.2014NOMS 2014