Managing faults in the service delivery process of service provider coalitions
- Patricia Marcu
- Larisa Shwartz
- et al.
- 2009
- SCC 2009
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SolutionFinder: Intelligent knowledge integration and dissemination for solution retrieval in IT support services
- Huajing Li
- Maja Vukovic
- et al.
- 2009
- SCC 2009