Publications

12 results at SCC 2009

Quantitative modeling of communication cost for global service delivery
- - Nianjun Zhou
  - Qian Ma
  - et al.
- 2009
- SCC 2009
Conference paper
SolutionFinder: Intelligent knowledge integration and dissemination for solution retrieval in IT support services
- - Huajing Li
  - Maja Vukovic
  - et al.
- 2009
- SCC 2009
Conference paper