Client touchpoint modeling making the invisible visible within IT service delivery organizations
- Joe Bolinger
- Aqueasha Martin
- et al.
- 2011
- SRII 2011
Conference paper
Publications
10 results for Yolanda Rankin
Supporting greater access to pre- and post-natal information and services for women in Rural Kenya
- Jakita O. Thomas
- Eric Mibuari
- et al.
- 2011
- CHI 2011
Conference paperClient Touchpoint Modeling: Understanding client interactions in the context of service delivery
- Aqueasha M. Martin
- Yolanda A. Rankin
- et al.
- 2011
- CHI 2011
Conference paperMapping and visualizing service provider and client interactions: The case for participation
- Jeanette Blomberg
- Melissa Cefkin
- et al.
- 2010
- PDC 2010
Conference paperDynamics of value co-creation in complex IT service engagements
- Susan U. Stucky
- Melissa Cefkin
- et al.
- 2010
- ISeB
PaperBusiness value in complex IT service engagements: Realization is governed by patterns of interaction
- Susan Stucky
- Melissa Cefkin
- et al.
- 2010
- HICSS 2010
Conference paperUtilizing massively multiplayer online games to foster collaboration and learning
- Yolanda Rankin
- Deidra Morrison
- et al.
- 2009
- ACSIP 2009
Conference paperTime will tell: In-game social interactions that facilitate second language acquisition
- Yolanda A. Rankin
- Deidra Morrison
- et al.
- 2009
- ICFDG 2009
Conference paperSelf service technologies: Eliminating pain points of traditional call centers
- Jakita O. Thomas
- Yolanda A. Rankin
- et al.
- 2009
- CHIMIT 2009
Conference paperThe pursuit of value co-creation: Engineering service applications to achieve customer satisfaction
- Yolanda A. Rankin
- Neil H. Boyette
- et al.
- 2009
- SOLI 2009
Conference paper