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Collaborating globally: Culture and organizational computer-mediated communicationJiang YangZhen Wenet al.2011AIS-ICIS 2011
Beyond usability: Taking social, situational, cultural, and other contextual factors into accountJina HuhMark S. Ackermanet al.2007CHI 2007
Behind the help desk: Evolution of a knowledge management system in a large organizationChristine A. HalversonThomas Ericksonet al.2004CSCW 2004
"Yeah, the rush ain't here yet - Take a break": Creation and use of an artifact as organizational memoryC.A. HalversonM.S. Ackerman2003HICSS 2003