Publications

2 results for Carolina S. Andrade

Data-Driven Analytical Tools for Characterization of Productivity and Service Quality Issues in IT Service Factories
- - Victor F. Cavalcante
  - Claudio S. Pinhanez
  - et al.
- 2013
- Journal of Service Research
Using social analytics for studying work-networks: A novel, initial approach
- - Rogério A. de Paula
  - Ana Paula Appel
  - et al.
- 2012
- SBSC 2012