Publications

4 results for Yang Song

Task trail: An effective segmentation of user search behavior
- - Zhen Liao
  - Yang Song
  - et al.
- 2014
- IEEE TKDE
Paper
Hierarchical online problem classification for IT support services
- - Yang Song
  - Anca Sailer
  - et al.
- 2012
- IEEE-TSC
Paper
Problem classification method to enhance the ITIL incident and problem
- - Yang Song
  - Anca Sailer
  - et al.
- 2009
- IM 2009
Conference paper
ERMIS: Designing, developing, and delivering a remote managed infrastructure services solution
- - Mahesh Viswanathan
  - Hidayatullah Shaikh
  - et al.
- 2009
- IBM J. Res. Dev
Paper