Publications

84 results for Claudio Santos Pinhanez

A simulation-based approach to analyze the information diffusion in Microblogging Online Social Network
- - Maira A. De C Gatti
  - Ana Paula Appel
  - et al.
- 2013
- WSC 2013
Conference paper
Social network analyses in organizations: Challenges and approaches for studying work networks
- - Ana Paula Appel
  - Vagner F. De Santana
  - et al.
- 2013
- MCPL 2013
Conference paper
Data-Driven Analytical Tools for Characterization of Productivity and Service Quality Issues in IT Service Factories
- - Victor F. Cavalcante
  - Claudio S. Pinhanez
  - et al.
- 2013
- Journal of Service Research
Paper
Scheduling with preemption for Incident Management: When interrupting tasks is not such a bad idea
- - Marcos D. Assuncao
  - Victor F. Cavalcante
  - et al.
- 2012
- WSC 2012
Conference paper
Using social analytics for studying work-networks: A novel, initial approach
- - Rogério A. de Paula
  - Ana Paula Appel
  - et al.
- 2012
- SBSC 2012
Conference paper
Designing an enterprise social tool for cross-boundary communication, coordination, and information sharing
- - Cleidson R.B. De Souza
  - Claudio S. Pinhanez
  - et al.
- 2012
- SIGDOC 2012
Conference paper
Information needs of system administrators in information technology service factories
- - Cleidson R.B. De Souza
  - Claudio S. Pinhanez
  - et al.
- 2011
- CHIMIT 2011
Conference paper
Human aspects of internet services: Considering the needs of users and providers
- - Claudio S. Pinhanez
- 2011
- Journal of Internet Services and Applications
Paper
Multimedia chat for helpdesks: A requirements study, a practical SOA architecture, and an interface prototype
- - Zon-Yin Shae
  - Tony Bergstrom
  - et al.
- 2009
- ISORC 2009
Conference paper
A Service Science Perspective on Human-Computer Interface Issues of Online Service Applications
- - Claudio Pinhanez
- 2009
- International Journal of Information Systems in the Service Sector (IJISSS)
Paper