Service science: Reframing progress with universities
- Jim Spohrer
- Alessio Giuiusa
- et al.
- 2013
- Systems Research and Behavioral Science
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38 results for James Clinton Spohrer
A service science perspective on business model innovation
- Paul P. Maglio
- Jim Spohrer
- 2013
- Industrial Marketing Management
Universities as complex service systems: External and Internal perspectives
- G. Lella
- A. Fischetto
- et al.
- 2012
- SOLI 2012
The human side of service engineering
- Louis E. Freund
- James C. Spohrer
- 2012
- Human Factors and Ergonomics In Manufacturing
On looking into Vargo and Lusch's concept of generic actors in markets, or "It's all B2B...and beyond!"
- James C. Spohrer
- 2011
- Industrial Marketing Management
The service system is the basic abstraction of service science
- Paul P. Maglio
- Stephen L. Vargo
- et al.
- 2009
- ISeB
Improving service quality and productivity: Exploring the digital connections scaling model
- Cheng Hsu
- James C. Spohrer
- 2009
- IJSTM
Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References
- Jim Spohrer
- Stephen K. Kwan
- 2009
- International Journal of Information Systems in the Service Sector (IJISSS)
Three factors to sustainable service system excellence: A case study of service systems
- Ying Chen
- Ana Lelescu
- et al.
- 2008
- SCC 2008
The service system is the basic abstraction of service science
- Jim Spohrer
- Stephen L. Vargo
- et al.
- 2008
- HICSS 2008