TWEETSUMM - A Large Scale Dialog Summarization Dataset for Customer ServiceGuy FeigenblatChulaka Gunasekaraet al.2021EMNLP 2021Paper
HowSumm: A Multi-Document Summarization Dataset Derived from WikiHow ArticlesOdellia BoniGuy Feigenblatet al.2021arXivPaper
Conversational Document Prediction to Assist Customer Care AgentsJatin GanhotraHAGGAI Roitmanet al.2020EMNLP 2020Short paper
Agent Assist through Conversation AnalysisKshitij FadnisNathaniel Millset al.2020EMNLP 2020Demo paper
Claims on demand – an initial demonstration of a system for automatic detection and polarity identification of context dependent claims in massive corporaEhud AharoniCarlos Alzateet al.2014COLING 2014Demo paper