CSM: A cloud service marketplace for complex service acquisitionYexi JiangChang-Shing Pernget al.2016ACM TIST
Resolution recommendation for event tickets in service managementWubai ZhouLiang Tanget al.2015IM 2015
Hierarchical multi-label classification over ticket data using contextual lossChunqiu ZengTao Liet al.2014NOMS 2014
META: Multi-resolution framework for event summarizationYexi JiangChang-Shing Pernget al.2014SDM 2014
Mining temporal lag from fluctuating events for correlation and root cause analysisChunqiu ZengLiang Tanget al.2014CNSM 2014
Identifying missed monitoring alerts based on unstructured incident ticketsLiang TangTao Liet al.2013CNSM 2013
An integrated framework for optimizing automatic monitoring systems in large it infrastructuresLiang TangTao Liet al.2013KDD 2013
Cloud analytics for capacity planning and instant VM provisioningYexi JiangChang-Shing Pernget al.2013IEEE TNSM