Shift scheduling for third level IT support: Challenges, models and case study
- S. Wasserkrug
- S. Taub
- et al.
- 2007
- SOLI 2007
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Creating operational shift schedules for third-level IT support: Challenges, models and case study
- Segev Wasserkrug
- Shai Taub
- et al.
- 2008
- International Journal of Services Operations and Informatics