Publications

27 results for Chris Ward

Toward transforming business continuity services
- - Christopher Ward
  - Shimon Agassi
  - et al.
- 2009
- IBM J. Res. Dev
Using mixed integer programming to schedule it change requests
- - Leila Zia
  - Yixin Diao
  - et al.
- 2008
- NOMS 2008
Decomposition of IT service processes and alternative service identification using ontologies
- - Christian Bartsch
  - Larisa Shwartz
  - et al.
- 2008
- NOMS 2008
Optimizing change request scheduling in IT service management
- - Leila Zia
  - Yixin Diao
  - et al.
- 2008
- SCC 2008
IT service provider's multi-customer and multi-tenant environments
- - Larisa Shwartz
  - Naga Ayachitula
  - et al.
- 2007
- CEC/EEE 2007
IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows
- - Naga Ayachitula
  - Melissa Buco
  - et al.
- 2007
- SCC 2007
An integration model for organizing IT service management
- - John Black
  - Christine Draper
  - et al.
- 2007
- IBM Systems Journal
Integrated change and configuration management
- - Christopher Ward
  - Vijay Aggarwal
  - et al.
- 2007
- IBM Systems Journal
Service provider considerations for IT service management
- - Larisa Shwartz
  - Naga Ayachitula
  - et al.
- 2007
- IM 2007
PEM: A framework enabling continual optimization of workflow process executions based upon business value metrics
- - Melissa J. Buco
  - Rong N. Chang
  - et al.
- 2005
- SCC 2005