Walking the model: The smart mobile field engineer (keynote)

Walking the Model (WtM) is a concept that aims to promote the practice of practitioners and crews by providing on-the-job interaction between the system model of the business and the physical world. Among various implementations of this idea, WtM provides mobile field engineers with the ability to view, update and simulate by asking what-if questions while in the field. In this keynote speech, I present the notion and features of walking the model and show how WtM changes the way we perceive of different practices for both actual practice and learning processes.