PaperUnderstanding is a Two-Way Street: User-Initiated Repair on Agent Responses and Hearing in Conversational InterfacesRobert J. Moore, Sungeun An, et al.PACM HCI
Conference paperThe work-knowledge cohesion: Integrating knowledge management with deliverable work for knowledge-intensive servicesSusanne Glissmann, Ying Tat Leung, et al.SOLI 2010
Conference paperIdentifying information assets for Open Data: The role of business architecture and information qualityGuang-Jie Ren, Susanne GlissmannIEEE-CEC 2012
Conference paperFinding the Conversation: A Method for Scoring Documents for Natural Conversation ContentRobert John Moore, Sungeun An, et al.CHI 2025