Gang Wang, Fei Wang, et al.
IEEE Transactions on Systems, Man, and Cybernetics, Part B: Cybernetics
This panel introduces the CHI community to a growing area of innovation and business development that leverages new technology platforms, namely service design. This topic is explored through a series of case studies of service design in a diverse set of industries and contexts from healthcare delivery to internet - based services.
Gang Wang, Fei Wang, et al.
IEEE Transactions on Systems, Man, and Cybernetics, Part B: Cybernetics
Atsuyoshi Nakamura, Naoki Abe
Electronic Commerce Research
Kun Wang, Juwei Shi, et al.
PACT 2011
Benny Kimelfeld, Yehoshua Sagiv
ICDT 2013