Managing the Performance of Lotus Notes: A Control Theoretic Approach

The wide spread use of information technology (IT) for eCommerce and other revenue generating activities has created intense intense interest in ensuring reliable performance. Herein, we describe work done with Lotus Notes whereby an external controller is used to manipulate the SERVER-MAXUSERS tuning parameter to control the number of active users, a metric that tracks end-user perceptions of performance. Our methodology employs classical control theory and statistical models to do controller construction.