Expected waiting times in polling systems under priority disciplines

In this paper, we analyse a service system which consists of several queues (stations) polled by a single server in a cyclic order with arbitrary switchover times. Customers from several priority classes arrive into each of the queues according to independent Poisson processes and require arbitrarily distributed service times. We consider the system under various priority service disciplines: head-of-the-line priority limited to one and semi-exhaustive, head-of-the-line priority limited to one with background customers, and global priority limited to one. For the first two disciplines we derive a pseudo conservation law. For the third discipline, we show how to obtain the expected waiting time of a customer from any given priority class. For the last discipline we find the expected waiting time of a customer from the highest priority class. The principal tool for our analysis is the stochastic decomposition law for a single server system with vacations. © 1991 J.C. Baltzer A.G. Scientific Publishing Company.