Event-driven monitoring and scheduling in express and logistics industry

Express delivery industry is growing rapidly as the result of an explosive growth in the e-commerce, telemarketing and TV home-shopping, especially in developing countries. On the other hand parcel delay, loss and damage become the major challenges of the excessive number of express companies. In this paper we introduce an event-driven shipment monitoring and scheduling system, which utilizes the information flow and material flow together to monitor the events during the shipment lifecycle and detect any exception event. A centralized scheduling engine will generate dynamic routing for the shipment in case of exception. The system can efficiently avoid parcel loss and guarantee parcel service quality. © 2011 IEEE.