A case study of office workstation use

This paper describes the use of the Office Analysis Methodology to study a specific office environment in order to determine requirements for an advanced office workstation. The research site environment was unique in providing an opportunity to observe a natural growth pattern in the use of advanced technology. Specific workstation requirements were identified and are being implemented. Interesting observations are reported in the following areas: categories of secretarial work, use of existing workstations, influence of a community of users, access to shared services, and impacts on productivity and organizational behavior.